Where are there more clicks and where does the user rather fill in form fields? In terms of clicks, the first bank has 16 clicks less than the last one, and the difference in the number of filled fields between the first and last banks is more than double.
The speed of online onboarding is an important factor, but it may not be decisive. How many times can a bank lose a customer on the way to opening an account?
Banks with the highest user-friendliness index have a low number of input fields in the application, which also enables complete data extraction from applicants' documents.
Where are there more clicks and where does the user rather fill in form fields? Onboarding processes through mobile applications show a clear trend - the number of clicks is 3-4 times higher than the number of fields to be filled in.
The speed of online onboarding is an important factor, but it may not be decisive. Is the process designed to minimize the chance that the user will not complete it?
Required activity (number of clicks and filled fields)
Duration of onboarding (user activity in minutes - length of application, verification payment, length of activation of application/contract/initial login)
What is in the mobile, it scores. The order of banks was also determined by the ease of facial scanning.
User-friendliness index (onboarding via mobile application)
Most user-friendly - least user-friendly
Evaluated based on 21 criteria
2nd place, 3rd place, 4th place"